North / South America
Cemex seeks to outsource back-office support services
Jul, 17 2012
Nearshore Americas announced recently that the American company IBM and the Mexico-based global CEMEX had agreed on a contract for IT and BPO services for seven years. The deal could indicate the end of the Mexican multinational corporation’s financial difficulties, initiated during the construction slowdown in Mexico following the U.S. subprime mortgage crisis and consequent domino effect in the American and European economies. However, the deal has not been confirmed by the Mexican multinational corporation.
When contacted by VOXXI, Jorge L. Pérez, in charge of Media Relations and Corporate Communications and Public Affairs at CEMEX, said that “As part of our Transformation process we are constantly seeking to drive more innovation, in order to make our company more competitive, flexible and efficient. Recently we have been exploring the possibility of outsourcing some back-office support services. We haven’t made any decisions yet, nor signed a contract with any company. We will continue exploring alternatives, and will share any developments that warrant sharing.”
A reason for improved business could reside in CEMEX’s recent global integration completion of the most advanced enterprise platform based on SAP in a record time of 18 months across all its operations in over 50 countries. The company brings to a close the utilization of its previous platform, JD Edwards.
The platform integrates all internal core processes and enhances its ability to operate consistently across all of its operations. The idea behind this switch is to provide a faster and better response to customers’ requirements and expectations, tailoring solutions to meet their customers’ specific business needs with cutting-edge technology such as mobile interfaces, fluid collaboration schemes and business-oriented social networking models.
To carry out such project, CEMEX was supported by Neoris, its global business and IT consulting firm, which is a SAP Global Services Partner.
Back in June, Neoris was ranked among Latin America’s top IT consultancies based on aggregate revenue, growth and market share for 2011, ranking first overall in Mexico, climbing four notches in Brazil and maintaining strong performance throughout the region.
According to IDC’s Latin America Semiannual IT Services Tracker 2011, Neoris retained the number two spot for the seventh consecutive year in IT Consulting, outperforming more than 150 other IDC-ranked companies.
Neoris would be part of the IT/BPO services contract between IBM and CEMEX deal, which is said to amount to $1.2 to $1.5 billion or more.
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