Inside Sales - ETM

Description

Position Summary:

First point of contact for new customer and COD inquiries, management of existing COD customers, after sales support and management of the CRM.

Key Responsibilities:                        

• Solution based selling to maintain strong customer relationships and be address needs of COD sales, from initial point of contact to after sales support
• Transference of Turbo knowledge to all customer segments
• Search for and contact leads for new customers and document.
• Accumulate price feedback for inside sales customers
• Participation in all CFOM and Safety Meetings
• Work with customers and operations to optimize delivery and plant utilization
• Maintain Edmonton Transit Mix Website
• Maintain CRM
• Represent the company within various economic and social organizations
• Operate within Lafarge safety and environmental policies and best practices

• Other duties as assigned

Results/Accountabilities:

• Identify and be responsive to all customer needs
• Promote Lafarge image and products
• Meet sales and service objectives
• Implement daily service strategies
• Promote safety culture within Lafarge

Relationships with Others Jobs:

• Reports to Sales Manager
• Sales Representatives
• Quality Control
• Order Desk
• Dispatch

Education and Work Experience:

• High School Diploma
• One to three years work experience in a customer service environment or direct sales
• Experience in/Understanding of Construction Industry an asset
• Strong telephone literacy
• Strong computer literacy, including Excel, Word and Internet

Knowledge and Skills:

• Customer Service Orientation
• Self-starter
• Strong interpersonal and communication skills
• Good time management and organizational skills
• Ability to multi-task and meet competing priorities in a fast-paced environment
• Maintains composure in dealing with difficult situations; demonstrates positive customer service attitude
• Strong sense of teamwork
• Must have valid driver’s license and clean drivers abstract

Competencies

• Customer Focus
• Listening
• Action Oriented
• Interpersonal Savvy
• Problem Solving
• Informing
• Time Management