Objective:

The Shipping Coordinator is responsible for providing support to the Edmonton Pipe Operation including; dispatch, general assistance to Sales including EOne quote entry and editing; accounting and invoice reconciliation assistance and office support.

Structure:

Report to the Sales Manager of the Edmonton Pipe Operation.  Work closely with the Dispatcher, Sales Manager, Sales and Engineering team, Sales Coordinator, Production team and Admin. Assistant.

Specific Accountabilities:

• Process sales orders
• Input and edit quotes in EOne 
• Run reports as required for General Manager and Sales Manager
• Answer incoming calls
• General office duties as required
• Assist with inventory control
• Dispatch assistance including: scheduling deliveries; coordinating loads; manual and EOne ticketing
• Process bills-of-lading from previous days shipments
• Enter previous days production, returned goods, culls &  shipping into inventory management spreadsheet (Eone)
• Liaise with Project Managers daily, in regards to product requirement for customers projects and assist in providing scheduled solutions based on customers needs
• Manage and solve customer complaints and issues as it relates to shipping & inventory
• Working with yard-staff (forklift operators) to organize yard in effective manner
• Coordinate with other Lafarge Pipe operations to balance inventory, formwork and source product
• Monitor stock of 3^rd-party items (gaskets, aluminum steps)
• Work with hired trucking companies to make sure logistic requirements are met. Deal with issues as they come up (wait time, drivers, tie-down methods)
• Assist small-volume (misc) customers with pricing, taking and processing orders
• Other duties as assigned

Qualification Profile:

Education

• High School diploma required

Experience

• Proficiency with MS Office
• Knowledge of concrete pipe and manhole products
• Proficiency in EOne
• Easily able to deal effectively with customer complaints in a professional manner
• Excellent telephone manner
• Able to establish and maintain effective working relations with other staff, truckers and customers
• Able to work under pressure with fluid deadlines and changing circumstances
• Self-starter, willing to do work outside job description as required
• High level of time management and task prioritization skills
• Excellent written and oral communication and teamwork/interpersonal skills