Customer Service & Scale Attendant

Description

Objective:

Responsible for managing the inbound and outbound traffic and scale duties for trucks entering and leaving the location. Responsible for weighing trucks in and out of the pit issuing a scale ticked for every load, utilizing EOne LIFE computer system to ensure accurate and timely billing to our customers.

Responsibilities

1. Administrative
   • Capture tare in weights of trucks
   • Ticketing and weigh out for all trucks
   • Process daily pick-up orders
   • Collect COD funds, process all COD payments and submit reporting to After Sales support for deposit and reconciliation daily
   • Answer phones and handle walk-in inquiries
   • Completion of Trucker Safety & Performance report
   • Weekly cash reconciliation
   • Monthly reporting as required
2. Safety
   • Maintain visitors list, PPE
   • Administer site specific safety training
   • Demonstrate a commitment to communicating, improving and adhering to safety policies in all work environments and areas

Relationship with Other Jobs:

• Close interaction with Dispatch and Sales
• Close interaction with Scale Supervisor
• Close interaction with external Haulers
• Close interaction with customer base

Qualification Profile:

Education

• High School Diploma or equivilant

Knowledge & Skills

• Safety Minded
• Previous Scale, Dispatching or Order Taking experience is preferred
• Dependable attendance is mandatory
• Task Oriented, capable of performing multiple tasks
• Good oral communication and listening skills
• Knowledge of computer basics
• Ability to perform basic math calculations
• Proficient in 10 Key typing skills
• Friendly, courteous phone skills
• Excellent customer service skills
• Flexible working schedule – Saturdays and Sundays are required on rotation (Irregular Hours)
• Be a team player and work well with others in high pressure situations
• Positive/Helpful attitude is required
• Knowledge of products, industry terms and Provincial regulations of illegal weights is preferred
• Reliable transportation
• Knowledge of local market area is preferred

Job-Specific Competency

• Customer Focus
• Listening
• Interpersonal Savvy
• Managing Diversity