The incumbent will be responsible for prospecting, developing and maintaining the Burlington sales territory and maximizing the territory’s financial performance. The incumbent will also be required to develop relationships with the client base and identify key opportunities to demonstrate the value of Lafarge’s branded products. Additional responsibilities include: Managing customer financial performance including credit; chargebacks, product/service claims; effective collaboration with the Plant Managers, Customer Service Team, Quality Assurance and Credit Departments as it relates to all customer focused activities including: Lead and prospect identification, project and market tracking, customer/project profitability, market intelligence, market strategy, brand strategy, pricing, invoicing, data collection and analysis.
Key Responsibilities Results/Accountabilities
§ Prospecting the Burlington/Brampton sales territory.
§ Gather and document market intelligence
§ Identify new prospects and projects and develop strategies to maximize revenue from our market.
§ Develop and maintain key relationships with your customer base.
§ Manager your customer base and related projects throughout Hamilton/Niagara market.
§ Document all sales activities including:
o Prospect/project identification and tracking
o CFOM pricing process
o Market share and pricing trends
o Residential market review
o Customer and project ratings
o Credit and collection efforts
§ Participates in the creation of area sales, marketing and action plans.
§ Prepares quotations using Q2C process.
§ Communicates Lafarge’s safety and environmental policy effectively with customers
§ Successful and effective management of the Burlington sales territory.
§ Successful introduction and demonstration of all branded products to new and existing customers.
§ Sustainable sales of branded products
§ Financial performance of your customers and projects. Includes collections, risk management, product/service liability resolution.
§ Market Intelligence. Includes timely and effective inputting of data into SFDC.
§ Successful and effective implementation of Customer & Project rating system.
§ Effective implementation of customer profitability analysis and reports.
Relationships with Others’ Jobs:
§ Collaborates with Credit, Quality Assurance & Customer Service Department to ensure clear communication and shared ownership for achieving area performance objectives.
§ Works in conjunction with Credit, Quality Assurance & Customer Service Department to further overall Sales performance.
§ Supports all Sales, Credit & Customer Service Department activities.
§ Continued Q2C support on an as needed basis for other areas.
Education and Work Experience:
§ Bachelor degree in Engineering or Sales/Marketing preferred.
§ 2 years experience in a customer service/sales related function.
§ 2 years experience in a sales/marketing analyst role.
Knowledge and Skills:
§ Strong computer skills including all Microsoft Office software and preferably some database management knowledge.
§ Strong communication skills, both verbal and written.
§ Excellent interpersonal skills.
§ General understanding of financial concepts and statements.
§ Superior negotiation skills.