Position Summary:
The Credit Manager is responsible for managing Credit activities in one or more market areas as designated in his/her specific role. The market area requirement includes partnering with the Area General Manager(s) to help increase the profitability of the Company by working with market area staff to enable them to maximize customer revenues while at the same time tightly managing risk. The Credit Manager is responsible for ensuring that the appropriate Credit Policy is adhered to, and to provide oversight, support, and consultation for his/her market area(s) for collections, processing credit applications, payment application, and taking the lead on strategic/difficult customer accounts to ensure minimization of risk of credit loss. The Credit Manager is responsible for ensuring consistency of processes across their market areas and communicating credit initiatives across their market areas. In addition, the Credit Manager will coordinate with other Credit Managers as well as the appropriate Shared Services management in order to ensure that processes and Service Level Agreement agreements are being respected.
Key Responsibilities Results/Accountabilities
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Demonstrate a commitment to communicating, improving and adhering to Health & Safety policies and practices in all work environments and areas
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Lead credit & collections activities for his/her market area in line with Company expectations and in adherence to Credit Policies, including credit approvals, risk management, assisting in pursuing timely collections, work-outs of collection problems, negotiating and taking security, litigation, maximizing collections of finance fees, and bankruptcy proceedings
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Participate and be a leader on monthly credit review meetings
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Determine appropriate collection or conservatory action for problem accounts when centralized collection efforts are exhausted
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Establish and maintain close working relationship with other Area Credit Managers to help maximize Credit Management performance in the Country
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Establish and maintain close working relationship with Financial Shared Services centralized Credit & Collections team to help maximize the performance of that team
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Establish and maintain close working relationship with sales personnel and general management to assist them with maximizing customer profitability while ensuring adherence to credit policies
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Process credit approvals (limits to be set from time to time), write-offs to bad debt, and resolution of disputes
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Evaluate and determine the adequacy of the Bad Debt Reserve, and recommend adjustments as required
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Perform ongoing monitoring functions, including monitoring and maintaining appropriate credit limits for established accounts; monitoring local and regional economic conditions as well as customer and industry trends; and monitor continuously the aging of accounts for customers in the market area to ensure adequate actions being taken
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Assist FSSC staff in ensuring that adequate and timely credit/collections reporting exists and is provided to the required stakeholders
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Enhancing the Health & Safety culture of Lafarge by providing visible support of H&S policies/procedures
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Establish a Credit service and performance which provides the Company with a competitive advantage in its markets
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Maximize performance by ensuring performance at all levels
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Manage risk and exposure in accounts receivable at all times
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Maximize efficiency of overall credit/collections function and performance of all parties
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Business partnering role that maximizes profitability and minimizes risk
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Manage risk and exposure by ensuring Credit Policy and best practices compliance
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Overall bad debt risk well understood, and Bad Debt Reserve in accordance with GAAP/Policy
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Manage risk and exposure in accounts receivable at all times
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All stakeholders are well informed and have information required to perform duties
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Relationships with Others’ Jobs:
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Frequent interaction with Area GM and other Area sales and operations personnel
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Regular interaction with other Area Credit Managers within Country and in other Countries
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Interaction with Western Canada Finance team as required, particularly Finance Managers
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Frequent interaction with staff at Shared Services Centers – both Credit & Collections and Customer Account Services teams
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Regular interaction with local sales support staff including CVC and After Sales Support staff
Qualification Profile:
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Post secondary business degree or related field and experience
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Minimum of 7 years experience in construction credit environment, with progressively senior positions within the field
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Strong analytical skills; ability to interpret financial information
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Proficiency with ERP and productivity systems
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Focus on process improvement, preferably with related experience
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Strong organization and coordination skills
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Strong ability to lead meetings, and solid presentation skills
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Strong ability to influence without authority, and good negotiating skills
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Strong working knowledge of credit principles and best practices
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Strong understanding of construction industry collections, liens and bond claims
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Strong communications skills, including strong ability to deal with both internal and external customers
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Ability to work in a fast paced, high volume environment with a requirement to adapt to changing conditions
Competency Profile (Lominger):
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Business Acumen
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Customer Focus
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Decision Quality
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Drive for Results
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Intellectual Horsepower
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Interpersonal Savvy
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Negotiating
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Organizational Agility
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Strategic Agility
Dimensions:
Total Revenues Varies by Area
Number of Customers Varies by Area
Number of Product Lines Varies by Area |