Position Summary: Effective performance of QC activities to ensure product performance, plant compliance with the ACA Ready Mix Quality Program, and customer support.

Key Responsibilities:

• Ensure designated plant compliance with Ready Mix Quality Program
• Ensure all tests are conducted in accordance with applicable standards
• Assist plants in the production of consistent, high quality concrete
• Liaison with Operations and Sales on day to day requirements
• Perform plant, field and lab testing as required
• Formally report daily site activities to Supervisor/Manager
• Investigate and report to QC Manager preliminary product troubleshooting activities
• Initiate and support Quality Incident and Cost of Quality reporting
• Participate in daily CFOM conference calls as required
• Provide technical support to sales, operations and customers
• Site representation for pre-construction, pre-pour and weekly review meetings

Results/Accountabilities:

• Liaise with operations and sales staff
• Follow all required safe work practices in compliance with Government and Lafarge safety standards
• Customer service and support
• Troubleshooting and quality incident reporting

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