Analyze and resolve business issues involving the effective use the Marketing, Sales, Finance, Manufacturing and Reporting applications.
Develop and maintain a supportive and professional relationship with Business Process Owners to facilitate cooperation and problem resolution.
Conduct business process needs analysis to formulate, define and document system requirements. Creates detailed functional design specifications within the constraints of providing sound operation of the Marketing, Sales, Finance, Manufacturing and reporting applications and IT development standards.
Works closely with Gypsum IS/IT Director and application owners to establish priorities of the demands.
Maintain an overall understanding and documentation of the Country Application Architecture and Roadmap.
Determines and resolves application set up to meet business requirements or resolve processing difficulties.
Assists in the development of the three year IT Plan and Capital appropriaton requests as required.
Ensures budget and timelines are respected.
Act as Service Owner for Gypsum Application Services.
Develop and deliver training and presentations.
Chair user groups with module owners.
Coach and train consulting staff in the process of supporting, problem resolution and communication with business users.
Execute and monitor all respective internal controls, ensuring efficient/ effective activities that support organizational objectives, while adhering to applicable laws, regulations, policies and procedures.
Travel requirement: 10%
Ensure the Marketing, Sales, Finance, Manufacturing and Reporting applications operate reliably and effectively as per Service Level Objectives.
Ensure that all system modification and enhancement designs are compliant with Lafarge development standards, and will function reliably and efficiently according to the business requirements.
Lead and manages small projects and enhancements to ensure that they are properly prioritized, are completed on time and within budget and meet the design specifications.
Ensure that all appropriate training programs and documentation are in place to support new or changing applications.
Lead business users to effectively test and accept system enhancements and manage the promotion process for these enhancements.
Adhere to Lafarge IT processes, including incident management, change management and demand management.
Adhere to the Lafarge Project Management methodology and principles – PEAK (what if they’ve never been to PEAK training?).
Demonstrate a commitment to communicating, improving and adhering to safety policies in all work environments and areas.
Ensure compliance with internal control procedures - communicating problems in operations, unwarranted deviations from established standards, and violations of policy or law.
Enhance the safety culture of Lafarge by adhering to safety policies, taking ownership for ensuring a safe workplace and demonstrating support to organizational safety initiatives.