Metso is opening a performance centre in Santiago (Chile) and a second in the city of Changsha (China) to expand its remote monitoring services in mining.
Metso says the centres offer continuous automated monitoring, improvements and predictive maintenance services for the customers’ mineral processing equipment, components and processes.
Jani Puroranta, chief digital officer, Metso, says: “Metso performance centres are hubs for all our remote digital services. They integrate Metso Metrics support, gearless mill drive monitoring, and remote process optimization experts into a new collaborative environment. This allows us to better service our global customers in real-time.”
In Santiago, the first centre has started operations in temporary facilities but will soon move to new premises.
The centre’s team analyse incoming data, deriving insights and recommendations to help customers optimise their equipment operations and processes remotely.
Additionally, the centre utilises new remote monitoring solutions for gearless mill drives, obtained as part of Metso’s acquisition of the Chilean mining service provider HighService Service earlier this year
Johanna Newcomb, vice president, process optimisation, performance solutions at Metso, says the centres will “allow us to better service the mining industry by enabling new innovative commercial offerings, like Performance Solutions and remote expert support”.
More centres will be opened in major mining regions during 2020-2021.